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#CAN'T CONNECT TO REMOTE DESKTOP INSTALL#
#CAN'T CONNECT TO REMOTE DESKTOP SOFTWARE#
#CAN'T CONNECT TO REMOTE DESKTOP LICENSE#

If it is an Active Directory domain account and the domain name is spelled correctly, verify that a domain controller is available in that domain.

If the account is on Active Directory domain, check the spelling of the domain name.

If your user account is local to the VM, check if the VM name is spelled correctly.

When your user name is of the form SecurityAuthority\ UserName (example: CORP\User1), the SecurityAuthority portion is either the virtual machine's computer name (for the local security authority) or an Active Directory domain name. The address portion in this RDP file has the fully qualified domain name of the cloud service containing the VM ( in this example) and the external TCP port of the endpoint for Remote Desktop traffic (55919).Ĭause: The target VM could not locate the security authority in the user name portion of your credentials.

#CAN'T CONNECT TO REMOTE DESKTOP INSTALL#

Remote Desktop connection error: This computer can't connect to the remote computer.Ĭause: The 120-day licensing grace period for the Remote Desktop Server role has expired and you need to install licenses.Īs a workaround, save a local copy of the RDP file from the portal and run this command at a Windows PowerShell command prompt to connect.įull address:s::55919 Windows Security error: Your credentials did not work. The Local Security Authority cannot be contacted. Remote Desktop connection error: An authentication error has occurred. Remote Desktop connection error: Remote Desktop can't find the computer "name".

#CAN'T CONNECT TO REMOTE DESKTOP LICENSE#

Remote Desktop connection error: The remote session was disconnected because there are no Remote Desktop License Servers available to provide a license. The following are the most common errors you might encounter when trying to Remote Desktop to your Azure virtual machine: Troubleshoot specific Remote Desktop connection errors Review your VM's console log or screenshot to correct boot problems.Ĭlick Browse all > Virtual machines > your Windows virtual machine > Boot diagnostics Set-AzureVMExtension -ResourceGroupName "myRG" -VMName "myVM" -Name "myVMAccessExtension" -ExtensionType "VMAccessAgent" -Publisher "Microsoft.Compute" -typeHandlerVersion "2.0" -Location WestusĬlick Browse all > Virtual Machines > your Windows virtual machine > Restart.Ĭlick Browse all > Virtual machines > your Windows virtual machine > Settings > Size. If you haven't already, install Azure PowerShell and connect to your Azure subscription using the Azure AD method. After performing each step, try reconnecting to the VM.Ī. These basic steps can help resolve most of the common Remote Desktop connection failures in virtual machines created using the Resource Manager deployment model. Steps to fix common Remote Desktop errors in Resource Manager deployment model Review your VM’s console log or screenshot to correct boot problems.Ĭlick Browse all > Virtual machines (classic) > your Windows virtual machine > Boot diagnosticsĬheck VM's Resource Health for any platform issues.Ĭlick Browse all > Virtual Machines (classic) > your Windows virtual machine > Check Health For detailed steps, see Resize the virtual machine. Restart the Virtual Machine to address other startup issues.Ĭlick Browse all > Virtual machines (classic) > your Windows virtual machine > Restart.Ĭlick Browse all > Virtual machines (classic) > your Windows virtual machine > Settings > Size.

Reset Remote Desktop service from the Azure portal to fix startup issues with the RDP server.Ĭlick Browse all > Virtual machines (classic) > your Windows virtual machine > Reset Remote Access. After performing each step, try reconnecting to the VM. These basic steps can help resolve most of the common Remote Desktop connection failures in virtual machines created using the classic deployment model. Steps to fix common Remote Desktop errors in classic deployment model The first section 'Basic Steps' lists steps to address common connection issues, second section provides resolution steps by specific error message and the last section helps to perform detailed troubleshooting of each network component.

Go to the Azure Support site and click on Get Support. Alternatively, you can also file an Azure support incident. If you need more help at any point in this article, you can contact the Azure experts on the MSDN Azure and the Stack Overflow forums.

For Azure virtual machines running Linux, see Troubleshoot SSH connection to an Azure VM. This article only applies to Azure virtual machines running Windows. This article will help you find out the causes and correct them.

#CAN'T CONNECT TO REMOTE DESKTOP SOFTWARE#

The issue can be with the RDP software on VM, the underlying host computer, the network connection or on the client side from where connecting. There can be various causes of Remote Desktop (RDP) errors while trying to connect to your Windows-based Azure virtual machine. Troubleshoot Remote Desktop connections to an Azure virtual machine running Windows